Take care, but take risks too
We can’t live a life without risk and so learning to take calculated risks (risk management) when we…
Advanced Personal Communication & Conflict Resolution
6-9 May 2025, Wellington | 12 places only
Focusing on what increases communication effectiveness and what derails it, Communication Leadership develops a heightened awareness of language and how to use it skilfully for positive outcomes.
Communication is complex and whilst we share a common language, the way people listen, attach meaning and respond can be wildly different from person to person. The brain is a busy place when we’re communicating, and so sometimes a conversation can create more noise than insight. Be it a simple misunderstanding or a lashing of hard words, the chances are, we’ve all experienced the conflict it can create.
This training makes communication simpler and easier. You’ll have more confidence to hold the bigger conversations and reduce strong emotions in yourself and others. You’ll have a tested method for developing solutions that turn conflict into partnership and you’ll enjoy better relationships. Ultimately, you’ll have the skills and tools to make a bigger and more positive difference.
The brain contains a number of sensory language channels, and whilst it’s complex, understanding a little about these channels offers great benefits. In this first part of the training, we see how language works in the brain and identify simple and practical changes we can make to increase rapport, learn more from others, reduce misunderstanding and build trust. Mastering these fundametals makes the rest of the training even more powerful.
In part two, we focus on the core skills of communication and take them to an advanced level giving you the skills of a Coach. You’ll learn how to empower others to develop their own solutions, open up new thinking and see people move from problem and drama to possibility and action. It’s these core skills that create change and develop real potential.
Most of us have experienced those uncomfortable moments when raising concerns with others. The risks are esculating conflict, being misunderstood and emotions flaring. In this third part of the training, we take the ‘edge’ off having the more challening conversations. You’ll learn techniques to stay centred under pressure. You’ll have a message structure that presents your concern in a clear and constructive way and you’ll have the skills to help avoid strong emotions flare.
Navigating conflict isn’t straight forward and is unlikely to go away unless solutions are sustainable. Add in the stress of conflict and it’s understandable why it can be so daunting. In this final part of the training, we define the difference between forced solutions and sustainable solutions. We look at what helps people ‘disarm’ and work together to build solutions together. Through practical exercises, you’ll learn a set approaches used in international peace process to turn conflict into partnership.
This is no flash-in-the-pan training. It’s designed to stick and add value to all areas of your work and life.
To maximise value, places are limited to twelve people only. That means you’ll not get lost in a big crowd and you’ll get your outcomes met.
For greater depth, this leadership training focuses purely on communication. We don’t attempt to cover all aspects of leadership, just excellent communication.
4 days plus extensive embedding, this training is for life-long learning. Half-day workshops are like half-haircuts, you’ll get something but not everything you need.
Engaging and interactive. With some 43 practical exercises, you’ll use what you learn constantly over the four days.
Each part of the training layers onto the pervious part, helping you build a cohesive package and skills and strategies.
At the end of the four days, you’ll be prepared to apply your learnings with confidence to real situations.
88% of participants strongly recommend this training. 11% recommend it.
90% of participants strongly agree it was valuable & engaging. 10% agree.
70% of participants strongly agree it was one the best trainings they’ve attended. 27% agree.
“It’s one of the four most valuable days of learning I’ve ever had. It helps you draw on the right skills at the right time.”
“Communication Leadership really enhances the way our team manage projects and approach challenging conversations. The course is engaging, practical, and backed by a strong scientific evidence base. It’s not an overstatement to say that the course can fundamentally and permanently improve your ability to navigate challenges, on both a professional and personal level.”
“The four days may
seem like a big commitment, but you will not want it to end”
Includes: 4-day comprehensive training, 200+ Page workbook, Pre/post training support, Full catering, Management loop, Extensive embedding strategies including a 13 week email refresher series.
5% off if paid one month in advance.
Your second person is half price.*
Your third person is free.*
*Participants must be from the same organisation to qualify for the discounts.
Let’s make sure it is. Use the contact form at the bottom of this page and book in a call. I’ll ask you a few questions and then tell you about the training. If you see there’s a match, we’re all good to go. However in summary, do this training if you want to advance your skills to create both positive and innovative relationships, support others to excel and resolve conflict with confidence.
The research is clear, conflict in the workplace has a huge impact on performance – it dilutes task focus, people avoid each other, it hijacks others and has people looking for other employment. Communication Leadership gives individuals the skills and confidence to change this by turning conflict into collaboration. The value to employers is huge.
Four days is a chunk of time to be out of the workplace, but as with all my courses, I provide a quality experience not a tick box exercise. Leadership training works with the brain’s hardwiring and your hardwiring has be forming since birth (actually just before), and so if you want to achieve real development that’s sustainable, you need focused training that understands how the brain wires and rewires. A shorter training may tick the box, but I’d seriously question the quality.
Great question! Let me answer that using key principles that make up the structure…
1: Science base – You’ll hear the science behind each part of the content, not so much to feel lectured and academically drowned, but just enough to add to your insights and relate what you hear to your real life experience.
2. Form – As a leadership specialist, my training also includes Neuro Linguistics and brain-based training methodology. Broken down, it means I train according to how the brain learns … each part of the content is presented in terms of why it’s important, what the tool (or model or skill) is, how to apply it and how versitile it is. There’s a method here that makes it simple and accessible for you to have a comprehensive understanding of how a tool works and how to apply it.
3. Practical – Learn by doing. On my trainings you’ll be busy; I aim to minimise the ‘sit and listen’ parts and maximise ‘go do’ parts.
4. Layered training – This means that each part of the training connects to and builds on previous parts.
5. Meta training – In short, I model what I train as I’m training it … maximum sensory congruence!
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